STANDARD TERMS & CONDITIONS OF ONLINE SALE – SOUTHERN TRUCK CENTRE PTY LTD & SOUTHERN TRUCK CENTRE WOLLONGONG PTY LTD
1.1. These standard terms and conditions govern all the sales of supplies as offered on the website southerntruckcentre.com.au by Southern Truck Centre Pty Ltd and Southern Truck Centre Wollongong Pty Ltd; an authorised dealer for Mack, UD, Volvo & Hino Trucks.
1.2.Placing an order for products requires the Customer’s full and unreserved adherence to these ST&C’s. In accordance with the law, these ST&C’s constitute the basis of the commercial negotiation and consequently prevail over any contradictory provisions that may derive from the Customer.
“Customer” - Any legal entity or natural person purchasing Products from the Seller.
“Order” - Action for the Customer selects a Product(s) on the order page and validates the order process up to payment.
“Cart” - A virtual shopping cart which temporarily holds products to then be converted into an Order.
“Supplies” - The Supplies provided and marketed by the Seller as presented on the Website.
“Website” - The Website southerntruckcentre.com.au
“Seller” - The companies Southern Truck Centre Pty Ltd and Southern Truck Centre Wollongong Pty Ltd.
3.1. Any quotation from the seller automatically expires after 30 days unless accepted in writing and a deposited has been paid by either, cash, EFT or bank transfer. After funds have been cleared.
3.2. The Order is placed with the Seller by the Customer by selecting one or more products from the Website which, in accordance with the selection, the customer places in his or her Cart.
3.3. Before validating the Order, the Customer shall expressly accept these ST&C’s by ticking the box “I acknowledge that I have read and understood the general conditions of sale”.
3.4. In order to ensure a secure payment from Customers on the Website, the Order is only validated after the Customer provides the correct information required for the successful completion of their order and pays accordingly.
This information is as follows:
Customer’s name, billing address, email address, telephone number and delivery address.
3.5. The Customer warrants the accuracy of all this information. Should all or part of the delivery address prove incorrect, thereby obliging the Seller to return the Order(s) to it’s warehouse, the Customer shall bear the consequences thereof and the Seller shall be entitled to charge administration and transportation costs associated with returning the Order(s).
3.6. The Customer’s Order shall be systematically confirmed via Email Add the address indicated by the customer when placing the order. This confirmation email shall include, in particular, and order confirmation in the customer's name, summarising the identifying features of the order.
3.7. In order to track the order, the customer may contact the sellers customer service Department at the following email address: firstname.lastname@example.org If they did not receive an automated email with tracking information.
3.8. the seller reserves the right to refuse an order from a customer with whom there is a dispute over the fulfilment or payment of a previous order or when the customer has not yet complied with these ST&C’s.
4. PRODUCT AVAILABILITY
4.1. The order is placed subject to the availability of the sellers stocks. In case of shortage of supply, the seller shall inform the customer via email of the additional delay associated with the new production, partial delivery or cancellation of the Order.
4.2. in case of shortage of supply , the seller cannot be held liable for the physical impossibility of honouring the order. Where applicable, the seller agrees to reimburse the customer for the costs corresponding to the partial or total cancellation of the order.
5.1.Where the seller agrees to deliver the goods or finished goods other than at the sellers premises, the customer is liable to pay the seller charges for transport, packaging and insurance. The customer is also responsible for the delivery of customer goods to the sellers premises, including the cost of transport, packaging and insurance.
5.2. Delivery times indicated our average delivery times only, and may vary according to the destination and/or current freight circumstances.
6.1. The prices are indicated on the website in Australian dollars, including all taxes applicable in Australia.
6.2. the prices indicated may be changed at any time without any prior notice. however, the product shall be charged at the right enforce when the Order was validated.
7.1.the customer can select one of the payment methods described on the website. The seller reserves the right to exclude or include particular payment methods at any time.
7.2. In case of payment by ‘Paypal or Cred Card’, the customers account shall be debited immediately after the acceptance of these ST&C’s invalidation of the order, when the confirmation email is sent.
7.3. The customer warrants that he or she has the necessary right to use his or her payment card and that he or she is fully authorised to use hit to pay for the order. He or she also warrants that the card provides access to sufficient funds corresponding to the total amount of the order. Failing this the seller reserves the right to cancel the sale.
7.4. For its part, the seller uses a secure payment method. Consequently, it cannot be held liable for any fraudulent or improper use of the customers means of payment, over which it has no control.
8. PRODUCTS COMPLIANCE
8.1. Upon H delivery of products, the customer must immediately cheque that the delivery received complies with the order placed. This cheque shall be carried out using criteria which, unless specifically agreed in writing, are as follows: compliance with the place and method of delivery , compliance with the type and quantity of products delivered in relation to the quantity accepted and acknowledged by the carrier when loading, and the condition of the packing boxes.
8.2. Should the product delivered to the customer not comply with the order, the customer may return it to the seller. The seller shall be responsible for return freight charges, the customer shall email email@example.com With a copy of the invoice and photographic evidence of the order which has arrived.
8.3. Any incorrect items must be returned in their original unopened packaging . Any faulty items must be returned in the original packaging. It customer must advise the seller at firstname.lastname@example.org Of any faulty or incorrect items within five days of the customers invoice.
9. Exchange or Refund
9.1. The seller will not accept returns of gaskets, seals, belts, hoses, opened or non stopped supplies specifically ordered to meet the customer requirements or any of the supplies after 28 days from the date of supply to the customer (non-returnable parts).
9.2. Specially ordered supplies and all electrical supplies are non returnable.
9.3. The supplies of event non returnable supplies may be returned provided they are unused, undamaged and returned in original unopened packaging.
9.4. If returned within 14 days of delivery of the supplies to the customer , the seller allows a full credit to the customer upon a provision of proof of purchase by the customer. If returned between 15 days and 28 days after delivery, the seller will allow credit of invoice price less 15%. (surcharge unless prior agreement has been made)
9.5. The customer must pay the cost of returning supplies. A copy of the original invoice must accompany the return of the supplies. All return supplies are at the customer's risk until accepted by the seller in good order. The seller will not accept the return of any other supplies which have been used in any circumstances and gives no warranty whatever in respect of supplies which have been used.
9.6. Authorization for exchange, refund or credit must be made to the seller in writing prior to the customer sending back the item(s). Please email the seller at email@example.com to get an authorization. We have tried to provide you with high quality images and descriptions of our product lines. Please note that the colour may vary from computer screen to computer screen.
10. USE OF WEBSITE AND PERSONAL INFORMATION
10.1. The use of the website shall not confer any rights. All rights used or represented on the website show remain the sellers exclusive property and cannot be reproduced, disseminated, sold come up marketed or used for other than personal purposes by the users, whether customers or not , without the prior an written agreement of the seller.
10.2. Collection of Data. providing us with all the information is at your option. please take note that your user name, email address, or other submissions that you make on this site may contain your real name or other personally identifiable information and, as a result, may appear on this site . Like many websites, we may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. Our registration process requires a valid email address, a unique user ID, a password, and may include your mailing address in case we ever need to post anything to you.
10.5. Editing or deleting Your account information. We provide you with the ability to edit the information in your user account which you provided to us during your online registration. This is in the personal page configuration area. Email request deletion of your user account by contacting us via email. Content or other data that you may have provided to us and that is not contained within your user account, such as posts turn my pay within our forums, may continue to remain on our site at our discretion even though your user account is deleted.
10.7. No guarantees. Access to the website is provided on an “as is” basis, accessible according to its availability and with no guarantee from the seller. It shall be used at the users risk. The seller does not warrant that (i) the website, content and products offered shall fully meet the users expectations, (ii) the website shall be uninterrupted and free from all errors, or that (iii) the website shall not contain any viruses.